All

HELP

CONTACT

  • Black Instagram Icon

REFRESH YOUR ROUTINE WITH our weekly updates

© 2023 by Frais. Proudly created with Wix.com

Shipping & Returns

SHIPPING POLICY

Hi Beauties! We advise to allow 3-8 days for processing. To ensure the best quality, we work hard towards providing you with a reliable and safe product. All orders will receive a follow up email up to 48 hours after placing your order. This email will re-iterate the shipping and processing times. We ship through USPS at a flat rate of $5.99, unless you obtain an order amount of $40 and above (which unlocks free shipping). All orders are shipped through USPS Priority which can produce a shipping time from 1-3 business days (Saturdays included). Typically, all orders are shipped out on Thursdays and Saturdays, so you can expect your package within 1-3 days, depending on your state location. Also, ALL orders include package insurance in the event your package is lost, stolen or damaged. Feel free to reach out to us anytime at customersupport@neibeautycare.com

Return & Exchange Policy

Hi Beauty! Due to the nature of our business and sanitary concerns, we do not accept returns or exchanges. If you receive products that were inaccurate from what you've ordered, we will exchange your products at no additional cost. The items MUST be unopened and unused in order to be eligible for return. You must report all damaged, stolen or incorrect orders within 14 days after receiving the items. This policy will be updated.