Shipping & Returns

SHIPPING/Processing POLICY

Hi Beauties! Check out our shipping policy to set expectations on when you will receive your order!

Processing time: Domestic & International Orders

  • We hand make all products fresh weekly, so please expect a processing time of 3 Business Days. This is a set processing time and will take a full 3 business days.

  • Each order placed will be shipped after 3 business days of processing (Excludes Saturday & Sunday)

All orders are shipped through USPS Priority and include insurance for each package. This insurance covers Lost, Stolen, and Damaged packages. Please note that once a package is with the courier, we are not responsible for lost, stolen, or damaged packages. Please make sure that your address is correct and valid before submitting your order. If you have an address change or recognize an issue with your shipping address, please email us within 24 hours of submitting your order to orders@neibeautycare.com.

HOLIDAYS: Please expect delays in shipping & delivery during the holidays. All shipping couriers are delayed in delivering packages.

Shipping Rates: USPS Priority & USPS Priority International

Shipping cost may vary depending on your location & shipment weight. These rates are calculated through the USPS's real-time shipping calculator. 

Shipping is FREE for orders  $40 and up (Domestic Orders).

For international shipping, we currently offer USPS Priority International​. Shipping rates may vary depending on your country's destination & shipment weight. These rates are calculated through the USPS's real-time shipping calculator. There are certain countries we are restricted to ship to. These countries include - Libya, Madagascar, Panama, Turkmenistan, Cuba, Sierra Leone, Yemen, Republic of Congo, South Sudan, Liberia.

Shipping is FREE for orders $60 and up (International Orders)

Lead times:

  • Packages are mostly received within one business day if you are local to Arizona (excludes Sunday).

  • For states outside of Arizona, packages are mostly received within 1-4 business days (excluding Sundays).

  • International orders may have a varied shipping time depending on the country and customs. (We may use another shipping company for international orders and you will be notified via email).

Tracking numbers are received a day before your order is shipped. Tracking numbers usually update 24-48 hours once your package has been dropped off. 

For questions regarding our shipping policies or your current order, please reach out to orders@neibeautycare.com

Return & Exchange Policy

Hi Beauty! Due to the nature of our business and sanitary concerns, we do not accept returns or exchanges. If you receive products that were inaccurate from what you've ordered, we will exchange your products at no additional cost. The items MUST be unopened and unused in order to be eligible for return. You must report all damaged, stolen or incorrect orders within 3 days after receiving the items. 

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